Administer organization structure for all departments
Maintain and update organization design for all levels
Support Reorganization initiatives
Facilitate restructuring of divisions and support functions and organization structure and define migration plan in coordination with other departments
Collect specifications of job tasks (typically from department / section heads), define job titles, and develop and maintain job descriptions and job functions
Define grading structure for organization
Evaluate jobs and link to grading, compensation and benefit schemes
Develop training plans by function, and select courses, programs and contract external providers
Support design and customization of internal training courses
Schedule, coordinate and ensure delivery of training courses
Manage evaluation of training, ensure quality standards, and optimize
Track training history of each employee
Level 3 Employee Services Functional Statements
HR Policies and Procedures
Develop and maintain personnel procedures and policies (expenses, travel, etc.)
Identify key ethics issues and develop ethics polices, guidelines, and standards for internal labor relations
Communicate related code of conduct to all employees (e.g. conflicts of interest, use of assets, confidentiality, institutional culture)
Advise staff in ethics related topics
HR Administration and Support Services
Create and maintain staff master file record
Develop HRMS requirements with the HR Systems Support
Manage administrative incoming and outgoing paperwork and safe keeping of documents
Provide staff services such as issuing of documents and certificates
Manage benefits related administrative issues (e.g., Medical / Dental / Pensions / Savings Plan) in cooperation with Payroll
Manage the retirement and severance process
Manage and execute all employee-related requests (transfer, vacation…)
Employee Relations and Counseling Office
Act as contact person for all staff regarding personnel and labor law related topics (e.g. maternity leaves, retirements, interpersonal affairs)
Provide counsel to trainees and new hires
Consolidate attendance records and decide on disciplinary corrective action
Investigate disciplinary matters and provide forum for negotiations and dispute resolution (e.g., grievance, arbitration)
Human Resources Management Functional Competencies
Definition
The vision is to continually improve service and job satisfaction for employees and to promote the well-being of workers and employers, and to uphold their rights and responsibilities.
Basic Level
Understands the contribution and impact of HR practice on organizational success.
Demonstrates a familiarity with the basic theories and principles of human resources administration including employment, classification and compensation, recruitment, labor relations, affirmative action, training and development, organizational development, employee benefits, workers compensation, risk management, or human resources administration; and demonstrates an ability to resolve routine problems associated with professional human resources work.
Demonstrates a commitment to continuously improving customer service.
Competent Level
Knows the scope of HR practice, its impact on the organization and staff performance, and shows specific competence in some or all aspects of HR.
Demonstrates a familiarity with the common theories and principles of human resources administration including employment, classification and compensation, recruitment, labor relations, affirmative action, training and development, organizational development, employee benefits, workers compensation, risk management, or human resources administration; and demonstrates an ability to resolve normal problems associated with professional human resources work.
Demonstrates an ability to assist in the planning and management of human resources projects, negotiate and meet deadlines, define, measure, and evaluate results.
Demonstrates an ability to gather, analyze, and organize information, conduct comparative analyses, make recommendations supported by identified facts, and present clear recommendations to management.
Demonstrates a commitment to continuously improving customer service. And promotes effective customer service through example and coordinate customer service efforts.
May provide technical guidance to entry level Human Resources Specialists and/or student interns.
Advanced Level
Acts as a Change Agent
Builds and sustains trust with line managers, staff, and partners in the organization - has an influential position.
Demonstrates an understanding of the full range of theories, principles of human resources administration including classification and compensation, recruitment, labor relations, affirmative action, training and development, organizational development, employee benefits, workers compensation, risk management, or human resources administration; and demonstrates an ability to resolve the most difficult and complex problems associated with professional human resources work.
Demonstrates an understanding of how to apply technological advances to work applications and lead others in applying the same.
Demonstrates an ability to plan and manage human resource projects or programs; demonstrates an ability to meet deadlines, define, measure, and evaluate results, and appropriately prioritize and set deadlines for other’s work.
Demonstrates an ability to know when to listen and an ability to speak, write, and present at the highest level of effectiveness with representatives of the public and private organizations, and the public.
Demonstrates an ability to coordinate complex requests involving individuals or groups.