Information Technology Functional Model and Statements

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Information Technology Functional Model

Functional Statements

Posted 12 April 2022

The information technology functional areas are grouped into activities or processes based on their need in accomplishing tasks.

Exhibit 1

The Information Technology Functional Structure Model

Described below are the functional statements for the Information Technology team

Level 2 Information Technology Functional Statements

IT Strategy & Planning

Plan the organization’s future IT needs in terms of networks, systems and general applications, hardware and desktop software, coordinate with departments to identify and fulfill requirements
Define integration and system standards
Manage deployment of all IT systems and networks
Develop IT policies and procedures
Coordinate budgets in conjunction with business units to define their own budgets and requirements
Liaise with Procurement Department to prepare RFP’s and evaluate offers (technical aspect)
Monitor and record spending, conduct price benchmarks

IT Operational Support

Manage entire IT infrastructure (operating environment, server infrastructure, hosting plan, etc.) and maintain all corporate systems ERP (Enterprise Resource Planning System), HRMS (Human Resource Management System), etc.
Manage IT data networks, provide dedicated database / libraries administration services
Define and deliver security policies as well as disaster recovery plans
Provide technical support to internal clients
Conduct system maintenance and upgrades

IT Vendor Management

Develop effective sourcing agreements
Manage vendors to ensure development, implementation, and delivery of all outsourced IT efforts
Set standards for use and management of outsourcing vendors
Set and monitor service level agreements with providers
Conduct products and systems testing
Manage licensing agreements
Profile, pre-qualify and track supplier performance, keep preferred vendor list
Monitor and record spending, conduct price benchmarks
Identify outsourcing opportunities

IT Desktop Support

Provide maintenance for office applications, computers, and networks for IT users
Provide front desk help for IT users
Propose IT training and development for IT staff and users