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Information Technology Functional Model
Functional Statements
​By Mansour Baker, SHRM-CP
Posted  12 April 2022
The information technology functional areas are grouped into activities or processes based on their need in accomplishing tasks.
Exhibit 1
The Information Technology Functional Structure Model
The Information Technology Functional Structure Model
Described below are the functional statements for the Information Technology team
Level 2 Information Technology Functional Statements
IT Strategy & Planning
  • Plan the organization’s future IT needs in terms of networks, systems and general applications, hardware and desktop software, coordinate with departments to identify and fulfill requirements
  • Define integration and system standards
  • Manage deployment of all IT systems and networks
  • Develop IT policies and procedures
  • Coordinate budgets in conjunction with business units to define their own budgets and requirements
  • Liaise with Procurement Department to prepare RFP’s and evaluate offers (technical aspect)
  • Monitor and record spending, conduct price benchmarks
IT Operational Support
  • Manage entire IT infrastructure (operating environment, server infrastructure, hosting plan, etc.) and maintain all corporate systems ERP (Enterprise Resource Planning System), HRMS (Human Resource Management System), etc.
  • Manage IT data networks, provide dedicated database / libraries administration services
  • Define and deliver security policies as well as disaster recovery plans
  • Provide technical support to internal clients
  • Conduct system maintenance and upgrades
IT Vendor Management
  • Develop effective sourcing agreements
  • Manage vendors to ensure development, implementation, and delivery of all outsourced IT efforts
  • Set standards for use and management of outsourcing vendors 
  • Set and monitor service level agreements with providers
  • Conduct products and systems testing
  • Manage licensing agreements
  • Profile, pre-qualify and track supplier performance, keep preferred vendor list
  • Monitor and record spending, conduct price benchmarks
  • Identify outsourcing opportunities
IT Desktop Support
  • Provide maintenance for office applications, computers, and networks for IT users 
  • Provide front desk help for IT users
  • Propose IT training and development for IT staff and users


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