Employee Grievance Policy Overview
- How to handle grievances in the workplace?
- Open door practice in the workplace
By: Mansour Baker
|
Posted: 20 January 2020
|
By: Mansour Baker
|
Posted: 20 January 2020
|
It is the right of all employees to voice their complaints or express any grievance that may have and approach the organization to address such grievances.
Grievance Policy Provisions
The Employee
Any employee is entitled to file a grievance under the company’s grievance policy if he/she believes that a decision or action taken against him/her, or the treatment afforded to him/her has been in violation of the applicable labor regulations, his/her employment contract, or the HR policies of the company.
The Manager
Managers will review complaints and grievances submitted to them, collect pertinent information, and start the process as expeditiously as possible within the established time limits. If the complaint is on a manager, the review will be made by the Head of HR.
Each manager receives complaints and grievances from those employees working in his/her department only. The manager has the right to discuss the grievance with the employee’s immediate supervisor.
The HR Function
The Head of HR shall be available to both the relevant manager and the employee to provide advice, interpretation of the policy, and counselling as may be requested.
|
An employee may present an official complaint or grievance through the established channels for consideration and review. He/she should submit his/her grievance in writing to his/her line manager.
1st Stage
2nd Stage
3rd Stage
4th Stage
|
Pay for Time Spent in Grievance
Time spent by an employee attending scheduled grievance hearings will be in full pay. When not actually in conference with representatives of the company, the employee is expected to continue to perform his/her duties.
|
Introduction
The purpose of this open-door in the workplace is to encourage open communication, feedback, and discussion about any matter of importance to the employee.
By listening to its employees, companies can improve, to address grievances, and to enhance employee understanding of the rationale for practices, processes and decisions that are taken by the company.
Mangers are expected to benefit by gaining valuable insight into possible problems with existing methods, procedures, and approaches. Company employees always have the opportunity, through the open-door policy, to be heard.
What's the role of HR?
What's the role of the manager?
Open-Door Guidelines
All managers’ offices are open to every employee, as stated in the below guidelines. It means that employees are free to talk with their immediate supervisors and managers.
|
© 2024 Pesync. All rights reserved.
|