It is the right of all employees to voice their complaints or express any grievance that may have and approach the organization to address such grievances.
Grievance Policy Provisions
Any employee is entitled to file a grievance under the company’s grievance policy if he/she believes that a decision or action taken against him/her or the treatment afforded to him/her has been in violation of the applicable labor regulations, his/her employment contract, or the HR policies of the company.
Managers will review complaints and grievances submitted to them, collect pertinent information, and start the process as expeditiously as possible within the established time limits. If the complaint is on a manager, the review will be made by the Head of HR.
Each manager receives complaints and grievances from those employees working in his/her department only. The manager has the right to discuss the grievance with the employee’s immediate supervisor.
The HR Function
The Head of HR shall be available to both the relevant manager and the employee to provide advice, interpretation of the policy, and counselling as may be requested.
How to initiate the employee grievance?
An employee may present an official complaint or grievance through the established channels for consideration and review. He/she should submit his/her grievance in writing to his/her line manager.
The four stages in the employee grievance cycle
Pay for Time Spent in Grievance
Time spent by an employee attending scheduled grievance hearings will be in full pay. When not actually in conference with representatives of the company, the employee is expected to continue to perform his/her duties.