The Human Resources Quality Management Overview defines the department’s scope of work, its policy consistent with the corporate vision, mission, objectives and outlines the HR business processes. It also describes the links and interfaces within the human resources function and with other internal & external entities.

​​HR Department Processes are detailed process maps and the responsibilities, measures, controls and documentation requirements.

HR Work Instructions provide detailed explanations of how specific tasks are carried out. 

​Records demonstrate objective evidence that requirements have been met ​and ​AI support for HR documentation.

​Reference Documents – include relevant standards, guidelines, legislation, etc. 

​HR Quality Objectives and their measurement criteria are monitored and improved through evaluating their ability to achieve planned results. Continuous improvement is monitored through controlling the measurement framework to achieve continual improvement.

​Internal Audits are conducted on all HR processes and performance against process measures is considered in planning the audits and the scope and detail of the audits.

Identifying Improvement Opportunities can be raised by an employee using a corrective and preventive action procedure.

​Customer Satisfaction Surveys are conducted, and analysis of findings is used to identify process improvements.