Role of HR in quality management | HR quality objectives

HR Quality Management Overview

Continual Improvement

Posted 10 December 2019

The Human Resources Quality Management Overview defines the department’s scope of work, its policy consistent with the corporate vision, mission, objectives and outlines the HR business processes. It also describes the links and interfaces within the human resources function and with other internal & external entities.

HR Quality Documentation Structure

HR Department Processes are detailed process maps and the responsibilities, measures, controls and documentation requirements.

HR Work Instructions provide detailed explanations of how specific tasks are carried out.

Records demonstrate objective evidence that requirements have been met.

Reference Documents – include relevant standards, guidelines, legislation, etc.

Documentation Hierarchy

Relationships and Interfaces

Stakeholder Interfaces of HR Processes

The relationships between the human resources function and internal and external parties followed by input / output relationship.

HR Quality Objectives

HR will be committed to total internal customer satisfaction.

Objective
To attract, recruit & retain qualified staff

Objective
To Maintain internal equity among all staff

Objective
To train & develop employees

Objective
To provide efficient employees services for all staff

HR quality objectives are measured based on a set of measures assigned
to each HR process

Measurement Policy

HR Quality Objectives and their measurement criteria are monitored and improved through evaluating their ability to achieve planned results. Continuous improvement is monitored through controlling the measurement framework to achieve continual improvement.

Internal Audits are conducted on all HR processes and performance against process measures is considered in planning the audits and the scope and detail of the audits.

Identifying Improvement Opportunities can be raised by an employee using a corrective and preventive action procedure.

Customer Satisfaction Surveys are conducted, and analysis of findings is used to identify process improvements.

Continual Improvement