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​HR Quality Management Overview

• Continual Improvement

Posted by: Mansour Baker

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The Human Resources Quality Management Overview defines the department’s scope of work, its policy consistent with the corporate vision, mission, objectives and outlines the HR business processes. It also describes the links and interfaces within the human resources function and with other internal & external entities.

HR Quality Documentation Structure ​

​​HR Department Processes are detailed process maps and the responsibilities, measures, controls and documentation requirements.

HR Work Instructions provide detailed explanations of how specific tasks are carried out.

​Records demonstrate objective evidence that requirements have been met.

​Reference Documents – include relevant standards, guidelines, legislation, etc. 

Documentation Hierarchy ​

​Relationships and Interfaces

The relationships between the human resources function and internal and external parties followed by input / output relationship.

​Stakeholder Interfaces of HR Processes

​HR Quality Objectives

HR will be committed to total internal customer satisfaction.

1st Objective
To attract, recruit & retain qualified staff

2nd Objective
To Maintain internal equity among all staff

3rdObjective
To train & develop employees 

4th Objective
To provide efficient employees services for all staff

​HR quality objectives are measured based on a set of measures assigned
​to each HR process

​Measurement Policy

​HR Quality Objectives and their measurement criteria are monitored and improved through evaluating their ability to achieve planned results. Continuous improvement is monitored through controlling the measurement framework to achieve continual improvement.

​Internal Audits are conducted on all HR processes and performance against process measures is considered in planning the audits and the scope and detail of the audits.

Identifying Improvement Opportunities can be raised by an employee using a corrective and preventive action procedure.

​Customer Satisfaction Surveys are conducted, and analysis of findings is used to identify process improvements.

​Continual Improvement

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