How to build change management capabilities?
- Manage transformation activities
Posted by: Mansour Baker
Develop and implement change management programs to manage transformational activities.
Change Management Objectives
- Ensure transformation efforts are clearly understood throughout the organization
- Engage employees in the process to gain buy-in, ownership, and enthusiasm
- Identify change “champions” to help lead the change effort
- Help employees prepare for and be comfortable with changes
- Ensure staff are prepared, through training and general awareness, to perform new job functions and/or responsibilities resulting from transformation efforts
Key Activities
- Conduct employee “change readiness survey” to gauge employee readiness to change
- Develop change management and communications plan aligned to transformation implementation plans to address gaps identified by survey results, and begin implementation
- Conduct sponsored events to begin process of engaging employees at all levels in the transformation process, and to solicit ideas for improving
- Monitor results on a regular basis and adjust plans as necessary
Key Deliverables
Change Readiness Survey
Administer an organization-wide survey to assess the readiness of company employees to undertake change anticipated by the transformation program.
Administer an organization-wide survey to assess the readiness of company employees to undertake change anticipated by the transformation program.
Analysis of Survey Results
Report assessing survey results to identify gaps in employee readiness to change.
Report assessing survey results to identify gaps in employee readiness to change.
Change Management and Communications Plan
Change management and communications plan aligned to transformation implementation plans to address gaps identified by survey results.
Change management and communications plan aligned to transformation implementation plans to address gaps identified by survey results.
Sponsored Events
A company sponsored events to create a collaborative forum for employees to discuss transformation-related issues and needs, to solicit ideas for improvement, and to break down organizational barriers and silos.
A company sponsored events to create a collaborative forum for employees to discuss transformation-related issues and needs, to solicit ideas for improvement, and to break down organizational barriers and silos.
Implementation Assessment Report
Post-implementation assessment report of the degree to which the Change Management and Communications Plan achieved its intended outcomes, and proposed program revisions to address any performance issues.
Post-implementation assessment report of the degree to which the Change Management and Communications Plan achieved its intended outcomes, and proposed program revisions to address any performance issues.
Communication Channels Methods
Communicate upcoming change activities through a variety of means.
Company Hall Meetings
Description
- Meeting for large group of employees organized and led by management
- Organized bi-monthly
- 1-way communication
Objectives
- Communication mass key messages consistently
- Addressing key employee concerns regarding the project
Benefits
- Reaches large numbers
- Management involvement gives credibility
- Employees feel included
- Facilitates dispelling rumors and misinformation
Sponsored Events
Description
- Large groups of stakeholders rotate in small groups to discuss questions related to organizational change
- 2-way communication
Objective
- Quickly gain meaningful feedback on issues related to organizational change from large groups of stakeholders
Benefits
- LEARN (Listen to employees’ feedback, Engage employees, Act on the feedback, Reach out to leaders for commitment, Network)
Workshops
Description
- Workshops for groups of employees affected by specific initiatives
- 2-way communication
Objectives
- Communication of job specific changes to affected employees
- Providing a chance to ask questions and interact
Benefits
- Provides focus due to ease tailoring topics and audience
- Enhances understanding of critical topics
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Change Management Communication Methods
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Alternative Communication Channels Methods
Newsletter
- Section in company magazine published monthly that contains progress updates, articles, interviews, etc.
- 1-way communication
Web Portal
- Dedicated page on web portal to store important documents on the integration
- Updated periodically as required
- 2-way communication
Emails / Voicemail
- Messages sent via company’s email or voicemail system
- Used as required
- 2-way communication
Ceremony
- Opening ceremony celebrating a major milestone
- 2-way communication
Posters
- Posters and banners distributed in key locations around office buildings
- Developed as required
- 1-way communication
Reports
- Reports issued to different stakeholders
- 1-way communication