Engage employees in the process to gain buy-in, ownership, and enthusiasm
Identify change “champions” to help lead the change effort
Help employees prepare for and be comfortable with changes
Ensure staff are prepared, through training and general awareness, to perform new job functions and/or responsibilities resulting from transformation efforts
Key Activities
Conduct employee “change readiness survey” to gauge employee readiness to change
Develop change management and communications plan aligned to transformation implementation plans to address gaps identified by survey results, and begin implementation
Conduct sponsored events to begin process of engaging employees at all levels in the transformation process, and to solicit ideas for improving
Monitor results on a regular basis and adjust plans as necessary
Key Deliverables
Change Readiness Survey Administer an organization-wide survey to assess the readiness of company employees to undertake change anticipated by the transformation program.
Analysis of Survey Results Report assessing survey results to identify gaps in employee readiness to change.
Change Management and Communications Plan Change management and communications plan aligned to transformation implementation plans to address gaps identified by survey results.
Sponsored Events A company sponsored events to create a collaborative forum for employees to discuss transformation-related issues and needs, to solicit ideas for improvement, and to break down organizational barriers and silos.
Implementation Assessment Report Post-implementation assessment report of the degree to which the Change Management and Communications Plan achieved its intended outcomes, and proposed program revisions to address any performance issues.
Communication Channels Methods
Communicate upcoming change activities through a variety of means.
Company Hall Meetings
Description
Meeting for large group of employees organized and led by management
Organized bi-monthly
1-way communication
Objectives
Communication mass key messages consistently
Addressing key employee concerns regarding the project
Benefits
Reaches large numbers
Management involvement gives credibility
Employees feel included
Facilitates dispelling rumors and misinformation
Sponsored Events
Description
Large groups of stakeholders rotate in small groups to discuss questions related to organizational change
2-way communication
Objective
Quickly gain meaningful feedback on issues related to organizational change from large groups of stakeholders
Benefits
LEARN (Listen to employees’ feedback, Engage employees, Act on the feedback, Reach out to leaders for commitment, Network)
Workshops
Description
Workshops for groups of employees affected by specific initiatives
2-way communication
Objectives
Communication of job specific changes to affected employees
Providing a chance to ask questions and interact
Benefits
Provides focus due to ease tailoring topics and audience
Enhances understanding of critical topics
Change Management Communication Methods
Alternative Communication Channels Methods
Newsletter
Section in company magazine published monthly that contains progress updates, articles, interviews, etc.
1-way communication
Web Portal
Dedicated page on web portal to store important documents on the integration
Updated periodically as required
2-way communication
Emails / Voicemail
Messages sent via company’s email or voicemail system
Used as required
2-way communication
Ceremony
Opening ceremony celebrating a major milestone
2-way communication
Posters
Posters and banners distributed in key locations around office buildings