IT Functional Model: Structure & Statements
Posted by: Mansour Baker
The information technology functional areas are grouped into activities or processes based on their need in accomplishing tasks.
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The Information Technology Functional Structure Model
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The functional statements for the Information Technology team are described below.
Level 2 Information Technology Functional Statements
IT Strategy & Planning
- Plan the organization’s future IT needs in terms of networks, systems and general applications, hardware and desktop software, coordinate with departments to identify and fulfill requirements
- Define integration and system standards
- Manage deployment of all IT systems and networks
- Develop IT policies and procedures
- Coordinate budgets in conjunction with business units to define their own budgets and requirements
- Liaise with Procurement Department to prepare RFP’s and evaluate offers (technical aspect)
- Monitor and record spending, conduct price benchmarks
IT Operational Support
- Manage entire IT infrastructure (operating environment, server infrastructure, hosting plan, etc.) and maintain all corporate systems ERP (Enterprise Resource Planning System), HRMS (Human Resource Management System), etc.
- Manage IT data networks, provide dedicated database / libraries administration services
- Define and deliver security policies as well as disaster recovery plans
- Provide technical support to internal clients
- Conduct system maintenance and upgrades
IT Vendor Management
- Develop effective sourcing agreements
- Manage vendors to ensure development, implementation, and delivery of all outsourced IT efforts
- Set standards for use and management of outsourcing vendors
- Set and monitor service level agreements with providers
- Conduct products and systems testing
- Manage licensing agreements
- Profile, pre-qualify and track supplier performance, keep preferred vendor list
- Monitor and record spending, conduct price benchmarks
- Identify outsourcing opportunities
IT Desktop Support
- Provide maintenance for office applications, computers, and networks for IT users
- Provide front desk help for IT users
- Propose IT training and development for IT staff and users