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How to enhance knowledge management system?

Key Activities & Initiatives

​By Mansour Baker, SHRM-CP

Posted  26 March 2020

​Develop an easily accessible knowledge repository to ensure retention of best practices, approaches, and intellectual capital, and provide a central location for tools to ensure success (e.g. employee manuals, standard operating procedures, and similar items).

Near Term (1-6 months) Initiatives

• Develop a knowledge management strategy aligned to company’s strategic objectives.
• Build out company intranet to serve as a comprehensive knowledge repository and a forum for information sharing and communication.

Medium Term (6-12 months) Initiatives

• Optimize and sustain

Exhibit 1

An easily accessible knowledge repository ensures retention of best practices, approaches, and intellectual capital.

Objectives

• Facilitate the sharing of corporately owned information across the company to promote use of internal best practices and improve efficiency and quality consistency.
• Reduce learning curves by connecting new staff with corporate information, best practices, prior work, and resident experts in a wide range of disciplines 
• Establish a centralized location supporting the creation, capture, storage and dissemination of information

Key Activities

• Complete baseline of current knowledge management capabilities and needs
• Design knowledge management framework and implementation plan
• Develop knowledge management program and identify pilot program parameters
• Develop and test pilot system
• Design and initiate training program
• Implement pilot knowledge management program
• Pilot assessment and organization-wide deployment not included in scope

Key Deliverables

1. Baseline of Current Knowledge Management Capabilities and Needs
2. Company Knowledge Management Framework
3. Knowledge Management Program and Pilot Program Parameters
4. Knowledge Management Pilot System Developed
5. Deployment of Knowledge Management Pilot System

1. Baseline of Current Knowledge Management Capabilities and Needs

• Baseline for all company departments of current knowledge management capabilities against international best practices 
• Assessment of current and projected future knowledge management needs

2. Company Knowledge Management Framework

• Draft company knowledge management framework based on results of baseline and needs assessments 
• Draft implementation plan outlining needed initiatives, resource requirements, and implementation timelines 
• Review of draft framework and implementation plan with company leadership
• Finalization of framework and implementation plan following incorporation of company leadership input

3. Knowledge Management Program and Pilot Program Parameters

• Working group assembled to facilitate development of knowledge management and pilot program development 
• Draft knowledge management program 
• Pilot program parameter definition

4. Knowledge Management Pilot System Developed

• Pilot system developed 
• Pilot system piloted 
• System revised as needed

5. Deployment of Knowledge Management Pilot System

• Training program developed 
• Initial training for company staff on piloted system

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